Contributing Factors to Quality Services
Contributing Factors to Quality Services
Over the years, the company's transportation
and logistics services have gained trust and
acceptance from both domestic and
international clients. The success can be
attributed to many factors including the
company's continued commitment to enhancing
capabilities in all areas; the collaborative
cooperation of all parties involved; and the
advanced IT infrastructure that facilitates
management and coordination.
IT System
Sophisticated IT has been implemented to enhance customer service
It also enables all involved parties to work
collaboratively to maximize their synergy
to ensure competitive advantage.
Information technology is also used to
provied efficient support to all areas of the
company's business. For example,
the Transportation Management System (TMS)
is utilized to facilitate logistics, transportation
and management of the shipping routes. Likewise,
the Warehouse Management System (WMS),
run by the world - famous software, is embedded
into the operation to keep track of stock and
inventory as wll as shipping. In the meantime,
the company has developed its own proprietary
Track & Trace System that allows customers
to back on the status of their order entries.
Carrier Administration
The company has built its close services on an extensive network of highly skilled
carriers which spans across the country.
The company has enjoyed wide acceptance
in the market and retained one of the largest
total logistics providers in Thailand.
|